Building Customer Loyalty
Offered By: LinkedIn Learning
Course Description
Overview
Build customer loyalty. Learn how to identify and retain your most valuable customers and keep them loyal for life.
Syllabus
Introduction
- Why is loyalty so critical?
- What is customer loyalty?
- Three important customer loyalty questions
- Four stages of the customer loyalty loop
- Stage one: Imagination before persuasion
- Stage two: Conversion not coercion
- Stage three: Experience choreography
- Stage four: Happily ever after
- Building your loyalty action plan
- Building a customer loyalty program
- Enhance your loyalty action plan with generative AI
- Next steps
Taught by
Noah Fleming
Related Courses
Introdução ao Big DataFundação Instituto de Administração via Coursera The Art of Sales - Course 3: Let's Fall In Love
Northwestern University via Coursera Services Marketing : Integrating People, Technology, Strategy
Indian Institute of Technology Roorkee via Swayam Social media para principiantes
IEBS, Innovation & Entrepreneurship Business School via Miríadax Calidad en el servicio y lealtad del cliente
Universidad Anáhuac via edX