Become a Customer Support Specialist
Offered By: LinkedIn Learning
Course Description
Overview
Discover the skills required to become a customer support specialist and deliver outstanding customer service, including building rapport and communicating effectively with customers, providing the right assistance at the right times, de-escalating intense situations, and creating customer value. This learning path was developed to support candidates applying for customer support consultant roles in North America at LinkedIn. To learn more, please visit careers.linkedin.com/shinewithlinkedin.
- Discover the fundamentals of outstanding customer service.
- Learn how to communicate effectively with customers.
- Practice your problem-solving skills.
Syllabus
Courses under this program:
Course 1: Customer Service Foundations
-Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.
Course 2: Writing Customer Service Emails
-Want to write excellent customer service email? Learn the traits your emails must have, so that your written communications provide answers, build rapport, and prevent write-backs.
Course 3: Phone-Based Customer Service
-Learn how to identify and address the unique challenges posed by serving customers over the phone.
Course 4: Customer Service: Managing Customer Expectations
-Learn how to manage customer expectations so customers leave satisfied and keep coming back.
Course 5: Customer Service: Problem Solving and Troubleshooting
-Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.
Course 6: De-Escalating Conversations for Customer Service
-Successfully defuse intense situations with angry customers. Learn practical approaches for managing a customer's frustration, as well as your own.
Course 7: Customer Service: Creating Customer Value
-Learn how to define, create, and measure customer value.
Course 8: Innovative Customer Service Techniques
-Improve service quality by learning how to better understand customer needs, influence customer perceptions, and build teamwork.
Course 9: Serving Customers Using Social Media
-Social media is a critical customer service tool. Learn how to communicate and serve customers in high-stakes channels like Facebook, Twitter, and Instagram.
Course 1: Customer Service Foundations
-Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.
Course 2: Writing Customer Service Emails
-Want to write excellent customer service email? Learn the traits your emails must have, so that your written communications provide answers, build rapport, and prevent write-backs.
Course 3: Phone-Based Customer Service
-Learn how to identify and address the unique challenges posed by serving customers over the phone.
Course 4: Customer Service: Managing Customer Expectations
-Learn how to manage customer expectations so customers leave satisfied and keep coming back.
Course 5: Customer Service: Problem Solving and Troubleshooting
-Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.
Course 6: De-Escalating Conversations for Customer Service
-Successfully defuse intense situations with angry customers. Learn practical approaches for managing a customer's frustration, as well as your own.
Course 7: Customer Service: Creating Customer Value
-Learn how to define, create, and measure customer value.
Course 8: Innovative Customer Service Techniques
-Improve service quality by learning how to better understand customer needs, influence customer perceptions, and build teamwork.
Course 9: Serving Customers Using Social Media
-Social media is a critical customer service tool. Learn how to communicate and serve customers in high-stakes channels like Facebook, Twitter, and Instagram.
Courses
-
Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.
-
Improve service quality by learning how to better understand customer needs, influence customer perceptions, and build teamwork.
-
Learn how to identify and address the unique challenges posed by serving customers over the phone.
-
Want to write excellent customer service email? Learn the traits your emails must have, so that your written communications provide answers, build rapport, and prevent write-backs.
-
Learn how to define, create, and measure customer value.
-
Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.
-
Learn how to manage customer expectations so customers leave satisfied and keep coming back.
-
Successfully defuse intense situations with angry customers. Learn practical approaches for managing a customer's frustration, as well as your own.
-
Social media is a critical customer service tool. Learn how to communicate and serve customers in high-stakes channels like Facebook, Twitter, and Instagram.
Taught by
Jeff Toister, Leslie O'Flahavan, Noah Fleming and Myra Bryant Golden
Related Courses
IT Support: TroubleshootingMicrosoft via edX Customer Support digital transformation with HubSpot
Coursera Project Network via Coursera Facebook Marketing - Build Facebook Messenger Chatbots
Udemy Microsoft Azure Cognitive Services: QnA Maker
Pluralsight Administering Service and Support Applications in Salesforce
Pluralsight