Answering Tough Questions As A Leader

Learn how to answer tough questions from staff with humility, vulnerability, and transparency.

Introduction

• Leadership means leaning into hard questions

1. Answer the Question

• Deliver hard facts with candor and compassion
• Explain why
• Elicit team feedback

2. Tell Them You Don't Know, but Are Going to Find Out

• The importance of vulnerability
• Avoid the Super Hero Complex
• Advocate for your team to build loyalty

3. Tell Them You Can't Tell Them

• The importance of transparency
• Respect confidentiality while setting boundaries
• Trust your team

Conclusion

• Deliver quality responses with confidence and poise