Aligning Customer Experience with Company Culture

Discover how to build world-class customer experience into your company culture.

Introduction

• Align customer experience with company culture

1. Assess Your Customer Experience and Culture Alignment

• Assess your customer experience and culture alignment
• Adjust and shift your alignment for better results

2. Create Alignment Targets for Your CX and Culture

• Define your company mission, vision, and values
• Design your employee journey
• Map your desired customer journey

3. Design and Implement Skills Training

• Training programs: How to improve your company culture
• Training programs: How to improve your customer experience
• Aligning company culture and customer experience training

4. Analyze Alignment Results: Customer Experience and Company Culture

• Tracking your customer experience and culture alignment
• Bridging the gap between your customers and employees

Conclusion

• Continuing to align your customer experience with culture