Aligning Customer Experience with Company Culture

Offered By: LinkedIn Learning

Tags

Customer Service Courses Strategy Development Courses Company Culture Courses Customer Experience Courses Feedback Analysis Courses

Course Description

Overview

Discover how to build world-class customer experience into your company culture.

Syllabus

Introduction

Align customer experience with company culture

1. Assess Your Customer Experience and Culture Alignment

Assess your customer experience and culture alignment
Adjust and shift your alignment for better results

2. Create Alignment Targets for Your CX and Culture

Define your company mission, vision, and values
Design your employee journey
Map your desired customer journey

3. Design and Implement Skills Training

Training programs: How to improve your company culture
Training programs: How to improve your customer experience
Aligning company culture and customer experience training

4. Analyze Alignment Results: Customer Experience and Company Culture

Tracking your customer experience and culture alignment
Bridging the gap between your customers and employees

Conclusion

Continuing to align your customer experience with culture

Taught by

David Brownlee

Related Courses

Understanding Customer Experience
Karlstad University via Independent Brand Management: Aligning Business, Brand and Behaviour
University of London International Programmes via Coursera 服務模式的體驗、設計與創新：從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points)
National Taiwan University via Coursera Reimagine Customer Experience with SAP C/4HANA
SAP Learning Branding and Customer Experience
IE Business School via Coursera