YoVDO

Administrative Professional Tips

Offered By: LinkedIn Learning

Tags

Career Development Courses Communication Skills Courses Project Management Courses Leadership Courses Customer Service Courses Time Management Courses

Course Description

Overview

Learn to excel as an administrative professional. Get tips on topics such as gatekeeping, project management, and office politics.

Syllabus

Introduction
  • Introduction
  • Keeping the gate
  • Personal branding
  • Vision
  • Executive presence
  • Dressing for success
  • Self-care and work/life balance
The Office Team
  • Grow your dream team
  • Your boss
  • Partnering with your boss
  • Mentors
  • Managing up
  • Managing sideways
  • Managing down
Essential Administrative Professional Skills
  • Goal setting
  • Administrative resources
  • Presentation skills
  • Social networking and online etiquette
  • Dealing with disrespect
  • Decision-making
  • Project management
  • Coping with change
  • Office politics and gossip
  • Emotional intelligence
The Administrative Professional Role
  • Managing morale in your office
  • Confidant and advisor
  • Setting expectations and maintaining boundaries
  • Why professional meeting minutes matter
  • Capturing professional meeting minutes
  • Preparing briefing materials
  • Managing interruptions
  • Executing meetings and events
  • Office technology
Organization is Critical
  • Organizing your office
  • Organizing your physical files
  • Organizing your electronic files
  • Apps
Leadership and People Skills
  • Pursuing excellence
  • Authentic leadership
  • The importance of customer service
  • Delivering exceptional customer service
  • Delegating effectively
  • Diversity and inclusiveness
  • Entrepreneurial skills
  • Coaching others
  • Coaching yourself
Managing Your Career
  • Take control of your career
  • The importance of career management
  • Career management techiques
  • Networking
  • Professional organizations
  • Training and development
  • Higher education

Taught by

April Stallworth

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