Administrative Professional Foundations

Learn what it takes to become a successful administrative professional, including key interpersonal and job-specific skills.

Introduction

• Welcome

1. The Role with No Job Description

• Behind the scenes
• Administrative professional secrets
• Administrative professional career path

2. Interpersonal Skills

• How to work with colleagues
• How to work for two executives
• How to work on a team
• Manage other admins

3. Job Specific Skills

• How to answer the phone
• How to open mail and manually file
• How to address a letter
• Manage email
• Calendar management
• Navigate meetings
• Know the latest technology
• Use office equipment

Conclusion

• Next steps