Account Management: Maintaining Relationships

Offered By: LinkedIn Learning

Tags

Account Management Courses Business Development Courses Sales Courses

Course Description

Overview

Learn how to strengthen and develop a relationship from a value-adding acquaintance to a genuinely trusted business partner.

Syllabus

Introduction

Introduction and what's in the course
Why is this important?

1. Relationship Selling

Make it personal
Keep it professional
Become an active listener
Two-way referring

2. Meeting and Treating Them

Treat them
Meet them
Keep it regular
Avoid bribery

3. Automating

Set reminders
Going rotten timers
Document everything

4. Recovering

Not delivering on promised value
Owning your mistakes
Making it right
Don't let it happen again

Conclusion

Conclusion

Taught by

Miles Croft

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