A3 Problem Solving for Continuous Improvement

Learn a step-by-step problem-solving methodology—the A3 process—that promotes continuous improvement and organizational learning.

Introduction

• Effectively addressing problem-solving
• What is A3 problem-solving?

1. Defining the Problem and the Stakeholders

• Define participant roles
• Define the problem clearly

2. Quantifying Problems and Solutions

• Metrics: Current state
• Metrics: Desired state

3. Finding Causes and Potential Solutions

• Identify contributing causes
• Find the deeper root causes
• Brainstorm potential countermeasures

4. The Action Plan to Solve the Problem

• Agree on the action plan
• Periodic follow-up

5. Did You Solve the Problem?

• Compare results against plans
• Share lessons learned

Conclusion

• Next steps