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A Design Thinking Approach to Putting the Customer First

Offered By: LinkedIn Learning

Tags

Design Thinking Courses Prototyping Courses Customer Service Courses Customer Empathy Courses

Course Description

Overview

Adopt a design thinker’s methods for putting customers first. Learn how to embrace empathy, prototype early and often, differentiate your product, and appreciate failure.

Syllabus

1. A Design Thinking Approach to Putting the Customer First
  • A.G. Lafley on embracing customer empathy
  • Tim Brown: Use design thinking everywhere
  • Sara Blakely: Develop a prototype for your unique solution
  • Todd Yellin on a case study in successful failure
  • Matt Dixon: Create a need that your client has overlooked

Taught by

Big Think

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