Intercultural Communication and Conflict Resolution

Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures. Examine how the process of communication can be further complicated during interactions between people of different cultures. The topics of stereotypes, generalizations, communication styles, communication strategies, and communication orientations will be explored. Upon completing this course, you will be able to: 1. Explain the dimensions of intercultural interactions that add to conflict 2. Analyze the dynamics of intercultural interactions 3. Plan strategies for success in intercultural interactions

• Getting Started
• Get started with the course! Begin by reading the Course Overview and completing the Course Survey.
• Dimensions of Intercultural Interactions and Conflict
• In this module we will begin by examining the importance of understanding cultural differences. We will then define culture and distinguish between inter- and intra- cultural interactions.
• Analyze the Dynamics of Intercultural Interactions
• In this module we will begin by analyzing the dynamics of intercultural interactions. We will then identify frameworks and barriers present in intercultural interactions.
• Strategies for Success in Intercultural Interactions
• In this module we will begin by planning strategies for success in intercultural interactions. We will then implement a mindset of success and strategies during the process of interaction.
• Course Wrap-up
• Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.