YoVDO

Design Conversational Flows for your Agent

Offered By: Google Cloud via Coursera

Tags

Google Cloud Platform (GCP) Courses Dialogflow Courses Customer Satisfaction Courses Operational Efficiency Courses Conversational AI Courses

Course Description

Overview

This is a self-paced lab that takes place in the Google Cloud console. Contact Center AI can increase customer satisfaction and operational efficiency by improving call deflection rates, and achieve shorter handling, while making overall operations faster and more effective. In this lab, you'll learn how to use Dialogflow to create a conversational interface.

Syllabus

  • Design Conversational Flows for your Agent

Taught by

Google Cloud Training

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