YoVDO

Intro to CCAI and CCAI Engagement Framework

Offered By: Google via Google Cloud Skills Boost

Tags

Artificial Intelligence Courses Cloud Computing Courses Google Cloud Platform (GCP) Courses Customer Service Courses Generative AI Courses Customer Experience Courses Virtual Agents Courses

Course Description

Overview

Save Big on Coursera Plus. 7,000+ courses at $160 off. Limited Time Only!
This is a introductory course to all solutions in the Contact Center AI (CCAI) portfolio and the generative AI features that are poised to transform them. The course also explores the CCAI go-to-market and engagement model, the business case around CCAI, and the use cases and user personas addressed by the solution.

Syllabus

  • Contact Centers of the past
    • Introduction
    • Contact Centers of the past
    • Contact Centers of the Past Quiz
  • Contact Centers of the future
    • Contact Centers of the future
    • Contact Centers of the Future Quiz
  • CCAI building blocks
    • Conversational AI building blocks
    • CCAI Building Blocks Quiz
  • GenAI and Virtual Agents
    • GenAI and Conversational Agents
    • GenAI and Virtual Agents Quiz
  • The business case around CCAI
    • The business case around Conversational AI
    • The Business Case Around CCAI Quiz
  • Use cases and user personas
    • Use cases and user personas
    • Use Cases and User Personas Quiz
  • Your Next Steps
    • Course Badge

Tags

Related Courses

Understanding Customer Experience
Karlstad University via Independent Brand Management: Aligning Business, Brand and Behaviour
University of London International Programmes via Coursera 服務模式的體驗、設計與創新：從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points)
National Taiwan University via Coursera Reimagine Customer Experience with SAP C/4HANA
SAP Learning Branding and Customer Experience
IE Business School via Coursera