Incorporating Generative Features into Complex DFCX Agents

In this course you will learn how to integrate multiple advanced generative capabilities within a Dialogflow CX agent.

• Gen AI and Dialogflow CX: A recap
• What is generative AI and what are its benefits?
• What generative AI features are available for Dialogflow?
• What is the relationship between Vertex AI and Dialogflow?
• Where can I integrate generative AI within a conversational agent?
• Gen AI and Dialogflow CX: a recap Quiz
• Generators
• Understanding Generators
• Example: Generating a personalized conversation summary for the human agent
• Generators Quiz
• Informed decision making using Dialogflow CX generators and data stores
• Generative Fallback
• Generative Fallback
• Generative Fallback Quiz
• Dialogflow CX with Generative Fallbacks
• Data stores
• Data store implementations
• Data stores as a fallback
• Data stores via a webhook
• Data stores Quiz
• Playbooks (Generative Agents)
• Playbooks (Generative Agents)
• Demo: Pass parameters between flows and playbooks
• Playbooks Quiz
• Testing
• Testing
• Testing Quiz
• Additional Resources
• Additional Resources
• Your Next Steps
• Course Badge