Generative Playbooks

In this course, you will learn how to build conversational experiences in Dialogflow CX leveraging Generative Playbooks, a Gen AI feature to develop end to end agents by specifying tasks through natural language

• Introduction to Generative Playbooks
• What are generative Playbooks?
• Why use generative Playbooks?
• What makes a good Playbook use case?
• Introduction to Generative Playbooks Quiz
• How to Set Up Your First Generative Playbook
• The Playbook creation workflow
• Creating a Playbook
• Creating goals and instructions
• Prompt design
• Tools
• Parameters
• Examples
• How to set up your first Generative Playbook Quiz
• Testing
• Test cases
• Types of testing
• Debugging and troubleshooting
• Testing Quiz
• Deployment and Ongoing Optimization
• Deployment and ongoing optimization
• Deployment & ongoing optimization Quiz
• Case Study: Generative Steering
• Case Study: Generative Steering
• Case study: Generative steering Quiz
• Creating Vertex AI Agent Builder
• Additional Resources
• Additional Resources
• Your Next Steps
• Course Badge