Conversational AI on Vertex AI and Dialogflow CX

In this course you will learn how to use the new generative AI features in Dialogflow CX to create virtual agents that can have more natural and engaging conversations with customers. Discover how to deploy generative fallback responses to gracefully handle errors and omissions in customer conversations, deploy generators to increase intent coverage, and structure, ingest, and manage data in a data store. And explore how to deploy and maintain generative AI agents using your data, and deploy and maintain hybrid agents in combination with existing intent-based design paradigms.

• Course Introduction
• Course Introduction
• Dialogflow CX recap
• Dialogflow CX recap: Key terms
• Dialogflow CX recap: Entities and Intents
• Generative AI for Dialogflow CX
• Introduction to Generative AI for Dialogflow CX
• Generative AI additions to Dialogflow CX
• Generative AI for Dialogflow CX Quiz
• How to build better conversational experiences with Generative AI
• Generators
• Generators on Dialogflow CX
• Tunable prompt, parameters, and model selection
• Generator examples
• Define, configure and deploy Generators
• Generators demo
• Code-based responses with Generators
• Generators quiz
• Generative Fallback
• Generative Fallback responses
• Enablement levels
• Configure a text prompt
• Handling customer interactions
• Applying built-in hacks of conversation to your Voice UI
• Generative Fallback quiz
• Generative AI for Virtual Agents
• Generative AI Agents and hybrid agents
• Intent-driven and Generative AI use cases
• Creating a Generative AI Agent for use in Dialogflow CX
• Creating a data store
• Ingesting data into a data store
• Managing data in a data store
• Generative AI for virtual agents quiz
• Vertex AI Search and Conversation Architecture and Security
• Vertex AI Search and Conversation architecture
• Authentication to Vertex AI Search and Conversation apps
• Access control with IAM
• Data governance and compliance
• Vertex AI Search and Conversation architecture and security quiz
• Generative Playbooks
• Introduction to Generative Playbooks on Dialogflow CX
• Creating a Generative Playbook
• Generative Playbooks - limits and tips
• Hybrid flows with Generative Playbooks
• Generative Playbooks quiz
• Your Next Steps
• Course Badge