Building a Virtual Agent with Dialogflow CX

Offered By: Google via Google Cloud Skills Boost

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Chatbot Courses Google Cloud Platform (GCP) Courses Entity Framework Courses Speech Recognition Courses Virtual Agents Courses Conversational AI Courses

Course Description

Overview

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Learn how to build a basic virtual agent for your contact center using Dialogflow CX.

Syllabus

Building Blocks of a Virtual Agent

Getting Started
What is a Steering Agent?
Understanding the Big Picture
Dialogflow CX Cheat Sheet
Building Blocks Quiz

Training the Virtual Agent

Drivers, Intents, and Entities
Building a Taxonomy
Building the Virtual Agent for Training
Best Practices for Intents and Entities
Training the Virtual Agent Quiz

Steering the Virtual Agent to Take Action

Overview of Agent Structure
Parameters
Routes and Route Groups
Events
Fulfillments
Transitions
Routing Logic and Evaluation Order
Steering the Virtual Agent Quiz

Recommended Practices for Building Your First Steering Agent

Designing Head Intent Collection
Building Disambiguations
Tuning
Recommended Practices Quiz

Building Your First Dialogflow CX Agent

Dialogflow CX: Bot Building Basics

Your Next Steps

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