Building a Virtual Agent with Dialogflow CX

Learn how to build a basic virtual agent for your contact center using Dialogflow CX.

• Building Blocks of a Virtual Agent
• Getting Started
• What is a Steering Agent?
• Understanding the Big Picture
• Dialogflow CX Cheat Sheet
• Building Blocks Quiz
• Training the Virtual Agent
• Drivers, Intents, and Entities
• Building a Taxonomy
• Building the Virtual Agent for Training
• Best Practices for Intents and Entities
• Training the Virtual Agent Quiz
• Steering the Virtual Agent to Take Action
• Overview of Agent Structure
• Parameters
• Routes and Route Groups
• Events
• Fulfillments
• Transitions
• Routing Logic and Evaluation Order
• Steering the Virtual Agent Quiz
• Recommended Practices for Building Your First Steering Agent
• Designing Head Intent Collection
• Building Disambiguations
• Tuning
• Recommended Practices Quiz
• Building Your First Dialogflow CX Agent
• Dialogflow CX: Bot Building Basics
• Your Next Steps
• Course Badge