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Building a Virtual Agent with Dialogflow CX

Offered By: Google via Google Cloud Skills Boost

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Chatbot Courses Virtual Agents Courses

Course Description

Overview

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Learn how to build a basic virtual agent for your contact center using Dialogflow CX.

Syllabus

  • Building Blocks of a Virtual Agent
    • Building Blocks of a Virtual Agent
    • Dialogflow CX Cheat Sheet
    • Building Blocks Quiz
  • Training the Virtual Agent
    • Training the Virtual Agent
    • Training the Virtual Agent Quiz
  • Steering the Virtual Agent to Take Action
    • Steering the Virtual Agent to Take Action
    • Steering the Virtual Agent Quiz
  • Recommended Practices for Building Your First Steering Agent
    • Recommended Practices for Building Your First Steering Agent
    • Recommended Practices Quiz
  • Building Your First Dialogflow CX Agent
    • Dialogflow CX: Bot Building Basics
  • Your Next Steps
    • Course Badge

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