Building a Virtual Agent with Dialogflow CX

Offered By: Google via Google Cloud Skills Boost

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Chatbot Courses Virtual Agents Courses

Course Description

Overview

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Learn how to build a basic virtual agent for your contact center using Dialogflow CX.

Syllabus

Building Blocks of a Virtual Agent

Building Blocks of a Virtual Agent
Dialogflow CX Cheat Sheet
Building Blocks Quiz

Training the Virtual Agent

Training the Virtual Agent
Training the Virtual Agent Quiz

Steering the Virtual Agent to Take Action

Steering the Virtual Agent to Take Action
Steering the Virtual Agent Quiz

Recommended Practices for Building Your First Steering Agent

Recommended Practices for Building Your First Steering Agent
Recommended Practices Quiz

Building Your First Dialogflow CX Agent

Dialogflow CX: Bot Building Basics

Your Next Steps

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