Basic Performance Measurement
Offered By: Google via Google Cloud Skills Boost
Course Description
Overview
This course explores the fundamentals of the feedback loop process for Virtual Agent development and introduces the native capabilities within Dialogflow CX that support it
Syllabus
- Feedback loop
- What is the feedback loop?
- What type of optimizations are we looking for?
- Feedback Loop Quiz
- Understand phase
- What does a typical customer journey look like in a bot?
- What tools can we use?
- How do we review conversations?
- Understand Phase Quiz
- Analyze phase
- What metrics can be captured along the customer journey?
- What tools can we use?
- Troubleshooting
- Webhook errors
- Flow analysis
- Analyze Phase Quiz
- Identify phase
- Identify phase
- Identify Phase Quiz
- Enhance phase
- How to enhance the virtual agent
- What process to follow
- Enhance Phase Quiz
- Monitor phase
- Monitor phase
- Monitor Phase Quiz
- Additional Resources
- Additional Resources
- Your Next Steps
- Course Badge
Tags
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