Automate Interactions with Contact Center AI

Earn a skill badge by completing the Automate Interactions with Contact Center AI quest, where you will learn about the features of Contact Center AI, including how to Build a virtual agent, Design conversation flows for your virtual agent; Add a phone gateway to your virtual agent; Use Dialogflow for troubleshooting; Review logs and debug your virtual agent. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the skill badge quest, and final assessment challenge lab, to receive a digital badge that you can share with your network.

• Automate Interactions with Contact Center AI
• How does Google Cloud Contact Center AI work?
• Design Conversational Flows for your Agent
• Building Virtual Agent Fulfillment
• Adding a Phone Gateway to a Virtual Agent
• Dialogflow Logging and Monitoring in Operations Suite
• Automate Interactions with Contact Center AI: Challenge Lab