Advanced Performance Measurement

In this course, you will learn about advanced methods and tools to monitor the performance of your virtual agents in Dialogflow CX

• Revisiting our Customer Journey
• Analyse the differences between 3 transcripts
• Metrics for better understanding the customer journey
• Revisiting the customer journey Quiz
• Understanding DFCX log data
• Enabling cloud logging data for DFCX
• DFCX conversational basics
• Understanding cloud logging data
• Understanding DFCX log data Quiz
• Transforming DFCX data into information
• Enabling BigQuery export
• Transforming BigQuery data into information
• Transforming DFCX data into information Quiz
• Answering ad-hoc questions using SQL
• Key metrics and how to measure them
• Answering ad-hoc questions using SQL Quiz
• Creating custom dashboards in Looker Studio
• Agent transitions
• Intent launch
• Webhook performance
• Creating custom dashboards in Looker Studio Quiz
• Collaborating with DFCX developers on reporting
• Collaborating with DFCX developers on reporting
• Collaborating with DFCX developers on reporting Quiz
• Other Tools to Consider Leveraging
• Tools to help achieve feedback loop analysis
• Other tools to leverage Quiz
• Additional Resources
• Additional Resources
• Your Next Steps
• Course Badge