Advanced Performance Measurement
Offered By: Google via Google Cloud Skills Boost
Course Description
Overview
In this course, you will learn about advanced methods and tools to monitor the performance of your virtual agents in Dialogflow CX
Syllabus
- Revisiting our Customer Journey
- Analyse the differences between 3 transcripts
- Metrics for better understanding the customer journey
- Revisiting the customer journey Quiz
- Understanding DFCX log data
- Enabling cloud logging data for DFCX
- DFCX conversational basics
- Understanding cloud logging data
- Understanding DFCX log data Quiz
- Transforming DFCX data into information
- Enabling BigQuery export
- Transforming BigQuery data into information
- Transforming DFCX data into information Quiz
- Answering ad-hoc questions using SQL
- Key metrics and how to measure them
- Answering ad-hoc questions using SQL Quiz
- Creating custom dashboards in Looker Studio
- Agent transitions
- Intent launch
- Webhook performance
- Creating custom dashboards in Looker Studio Quiz
- Collaborating with DFCX developers on reporting
- Collaborating with DFCX developers on reporting
- Collaborating with DFCX developers on reporting Quiz
- Other Tools to Consider Leveraging
- Tools to help achieve feedback loop analysis
- Other tools to leverage Quiz
- Additional Resources
- Additional Resources
- Your Next Steps
- Course Badge
Tags
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