Get to Know Relationship Design
Offered By: Salesforce via Trailhead
Course Description
Overview
Learn relationship design fundamentals and how they help you connect better with customers and communities.
- Discover how design can help build better relationships with customers and communities.
- Learn about ethical design and how to incorporate it into technology development.
- Foster innovation with inclusive design principles.
- Learn how organizations can use values to drive their design and build processes.
- Learn best practices and processes organizations can use to design beyond the user.
- Learn key practices to build social and business accountability into your design process.
- Learn how to responsibly use technology to scale relationships.
Syllabus
- Relationship Design
- Explore Human-Centered Design
- Improve Relationships Using Design
- Embrace the Relationship Design Mindsets
- Ethics by Design
- Define Ethics By Design
- Meet the Office of Ethical and Humane Use of Technology
- Incorporate Ethics by Design Concepts
- Inclusive Design
- Explore Inclusive Design
- Interrupt the Cycle of Exclusion
- Redefine Inclusive Designers
- Shift to Product Inclusion
- Design for Our Future Selves
- Values-Driven Design
- Learn About Values-Driven Design
- Explore Best Practices in Values-Driven Design
- Put Values-Driven Design Into Practice
- Design as a Social Practice
- Design Beyond the User
- Learn About Ecosystem Mapping
- Build a Coalition of the Willing
- Use the Jobs to be Done Framework to Help Customers Complete Jobs
- Accountability in Design
- Learn About Demonstrating Business and Social Value
- Make Accountability Part of Your Design Practice
- Plan a Consequence Scanning Workshop
- Relationship Design at Scale
- Explore Key Considerations for Scaling Relationships
- Use Technology Responsibly to Build Trust
- Learn How Design Systems Support Design at Scale
Tags
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