Get to Know OmniStudio

Provide guided experiences for Salesforce customers with the OmniStudio digital engagement suite.

• Create omnichannel guided sales and service experiences.
• See contextual customer data at a glance with OmniStudio FlexCards.
• Use OmniScripts to design customer interactions.
• Use DataRaptors to efficiently read, transform, and write Salesforce data.
• Design processes that integrate data from Salesforce and external systems.

• OmniStudio Architecture
• Meet OmniStudio
• Explore the Digital Experience Layer
• Use the Service Management Layer
• OmniStudio FlexCards
• Discover the Key Capabilities of FlexCards
• Explore the FlexCard Designer
• Meet the Data Source Wizard
• Display Data and Actions on a FlexCard
• Style FlexCard Elements
• OmniScripts
• Learn the Fundamentals of OmniScripts
• Explore OmniScript Guided Interactions
• Dig into the OmniScript Designer
• Design a Simple OmniScript
• Create a Simple OmniScript
• OmniStudio DataRaptors
• Discover DataRaptor Types
• Explore DataRaptor Features
• Build a DataRaptor Turbo Extract and DataRaptor Load
• OmniStudio Integration Procedures
• Get Started with OmniStudio Integration Procedures
• Explore the Integration Procedure Designer
• Design Simple Integration Procedures
• Build Simple Integration Procedures