Get Started with Workforce Engagement
Offered By: Salesforce via Trailhead
Course Description
Overview
Learn how Workforce Engagement makes your service team more productive.
- Boost your contact center’s operational performance across all channels.
- Learn how support operations planners use data to schedule and staff agents.
Syllabus
- Workforce Engagement for Service: Quick Look
- Deliver Exceptional Customer Service
- Workforce Engagement for Contact Center Planning
- Forecast Your Support Workload
- Determine Staffing Needs with an Omni-Channel Plan
- Grow Your Team's Skills with myTrailhead
- Assign the Right Agents to Shifts
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