Get Started with Salesforce Surveys

Gain insights into what your customers and users think and refine your customer feedback strategy.

• Gather insights from customers or employees with surveys.
• Translate, automate, and evaluate your surveys with Salesforce Surveys.
• Use Salesforce Surveys to follow-up with customers who contacted support via live chat.
• Use automation to enhance survey response rates and engage customers better.
• Use analytics templates to gather actionable insights from survey responses.

• Survey Basics
• Prepare for Your First Survey
• Build Your Survey
• Add Logic to Your Survey
• Send Out and Track Your Survey
• Salesforce Surveys for Admins
• Translate Your Survey
• Begin and Close Cases with Survey Invitations
• Automate Your Survey Invitations
• Analyze Your Responses
• Design and Distribute Surveys with Salesforce Feedback Management
• Get Started with Salesforce Feedback Management
• Add Merge Fields Within Your Surveys
• Create or Update Records Based on Responses
• Gather Post-Chat Feedback
• Automated Survey Invitations with Flows
• Build a Flow to Send Survey Invitations
• Automate Survey Reminders
• Tableau CRM Customer Lifecycle Analytics
• Get Started with Customer Lifecycle Analytics
• Set Up the Customer Lifecycle Analytics App
• Use Customer Lifecycle Analytics