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Get Started with Empathy Mapping the User Experience in Miro

Offered By: Coursera Project Network via Coursera

Tags

Miro Courses Design Thinking Courses User Experience Design Courses Empathy Mapping Courses Customer Journey Courses

Course Description

Overview

By the end of this project, you will be able to use applied empathy to visualize and understand the authentic user experience and customer needs that have yet to be met. To do this, you will gain hands-on experience applying design thinking, empathy, and context from the customer journey to create an empathy map in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

Syllabus

  • Get Started with Empathy Mapping the User Experience in Miro
    • By the end of this project, you will be able to use applied empathy to visualize and understand the authentic user experience and customer needs that have yet to be met.

Taught by

Tricia Bagley

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