Get Started as a Salesforce Business Analyst

Explore the skills that make Salesforce business analysts effective business partners.

• Learn what Salesforce business analysts do and the skills they need to succeed.
• Learn what Salesforce admins and business analysts do, and how their roles are different.
• Explore fundamental skills that drive successful projects.
• Discover the importance of user stories and learn how to write them.
• Learn how to effectively present to executives.
• Use process mapping to improve business processes.
• Improve your skills as a business analyst with pro tips from the experts.

• Salesforce Business Analyst: Quick Look
• Learn About the Salesforce Business Analyst Role
• Admin & BA Job Comparison: Quick Look
• Compare the Admin and Business Analyst Roles
• Essential Business Analyst Skills
• Discover the Top Business Analyst Skills
• Explore Techniques for Information Discovery
• Sharpen Your Communication Skills
• Explore Documentation Types
• User Story Creation
• Learn About User Stories
• Construct a User Story
• Strategies for Presenting to Executive Audiences
• Outline Your Presentation
• Craft Your Project Presentation
• Present to Executives
• Process Mapping for Business Analysts
• Get Started with Process Mapping
• Speak the Process Mapping Language
• Use Process Mapping Tools and Software
• Business Analyst Best Practices
• Learn the Customs of Your Customer
• Schedule for Success
• Advocate for the Customer
• Commit to the Habit of Improvement