Get Social with Social Studio

Learn how to publish, engage, and analyze the social web with Marketing Cloud Social Studio.

• Listen to your social community, publish compelling content, and engage online.
• Learn how to set up and administer your Marketing Cloud Social Studio account.
• Create and manage social posts to enhance your customer experience.
• Use Social Studio Analyze data to connect with your customers.
• Integrate social media with Social Customer Service.
• Showcase your social presence with Salesforce Command Center in Marketing Cloud.

• Social Media Marketing & Engagement
• Analyze Social Media Conversations
• Publish Compelling Content on Social Media
• Engage Your Social Community
• Social Studio Basics
• Get Started with Social Studio
• Administer Social Studio
• Create a Workspace
• Add Topic Profiles
• Tune the Sentiment Model
• Content Publishing with Social Studio
• Get to Know Social Studio Publish
• Create Social Posts
• Manage and Share Content
• Use Macros and Connect Apps to Automate Processes
• Social Studio Analyze
• Listen to the Social Web
• Summarize Data with Dashboards
• Evaluate Datasets with Workbenches
• Analyze Reports
• Social Customer Service Strategies
• Get Started with Social Customer Service
• Deliver Engaging Social Customer Service
• Serve Your Customers Effectively with Social Customer Service
• Take Social Customer Service to the Next Level
• Salesforce Command Center in Marketing Cloud
• Get Started with Command Center
• Visualize Your Social Presence
• Incorporate Multiple Digital Channels
• Customize Command Center