Generative AI with Vertex AI: Build a customer chatbot

In this 1 hour long project-based course, you will learn how to leverage Vertex AI to summarize and classify text and build a chatbot for a financial institution. We will analyze customer support calls and build a customer support chatbot. We will learn how to use the Vertex AI console in addition to building our own programs in Google Colab calling the various APIs and pre-trained models. This course is aimed at learners who are looking to get into leveraging cloud language AI solutions through Vertex AI. The prerequistes are having a Google cloud account, have some basic knowledge of Google Cloud Vertex AI console (the UI for this is simple and very intuitive even if a learner has not encountered it before), a basic working knowledge of Python including how to call functions, how to import Python modules, how to set variables, how to install Python modules, how API calls work in Python.

• Project Overview
• Learners will learn how to leverage NLP particularly text classification, summarization, and a chatbot through both the Google Cloud Vertex AI console interface and with the Google Cloud APIs in a Jupyter Notebook to gain insights into their customer service communications.