Inspire Customer Loyalty with Financial Services Cloud
Offered By: Salesforce via Trailhead
Course Description
Overview
Discover how Financial Services Cloud helps you deliver personalized wealth management.
- Learn how to use Financial Services Cloud and customize it for your business.
- Learn how to set up Financial Services Cloud for your unique business.
- Structure your financial services data with objects, fields, and relationships.
- Prioritize relationships across lines of business with referral management.
- Learn about the Salesforce release cycle and how to prepare your org for a new release.
- Understand what Experience Cloud sites are, enable them in your org, and create your first site.
- Learn how to deliver consistent and compliant client engagement experiences.
Syllabus
- Financial Services Cloud Basics
- Get Started with Financial Services Cloud
- Use Data to Get the Big Picture About Your Customers
- Learn How Tableau CRM Makes You More Productive
- Financial Services Cloud Customization
- Find Your Way Around Financial Services Cloud
- Optimize Home and Client Pages
- Build Dashboards and Reports with Tableau CRM
- Financial Services Cloud Data Modeling
- Learn About the Financial Services Cloud Data Model
- Work with Records
- Create Object Relationships
- Explore Financial Accounts and Other Objects
- Intelligent Referrals and Scoring with Financial Services Cloud
- Learn About Referrals
- Get Started with Referrals in Your Org
- Supercharge Cross-Team Collaboration
- Track Referral Activity and Your Top Referrers
- Financial Services Cloud Release Readiness
- Understand the Financial Services Cloud Release Process
- Test New Releases in a Sandbox
- Experience Cloud Sites in Financial Services Cloud
- Get Started with Experience Cloud
- Create an Experience Cloud Site and Make It Secure
- Action Plans in Financial Services Cloud
- Learn About Action Plans
- Prepare Your Org for Action Plans
- Set Up Action Plans for Lightning Experience
- Configure Business Hours, Working Days, and Roles
- Take Action Plans for a Spin
- Clone and Distribute Action Plan Templates
- Set Up Action Plans in Partner Experience Cloud Sites
Tags
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