YoVDO

Inspire Customer Loyalty with Financial Services Cloud

Offered By: Salesforce via Trailhead

Tags

Salesforce Courses Data Modeling Courses Wealth Management Courses Customer Loyalty Courses Client Engagement Courses

Course Description

Overview

Discover how Financial Services Cloud helps you deliver personalized wealth management.
  • Learn how to use Financial Services Cloud and customize it for your business.
  • Learn how to set up Financial Services Cloud for your unique business.
  • Structure your financial services data with objects, fields, and relationships.
  • Prioritize relationships across lines of business with referral management.
  • Learn about the Salesforce release cycle and how to prepare your org for a new release.
  • Understand what Experience Cloud sites are, enable them in your org, and create your first site.
  • Learn how to deliver consistent and compliant client engagement experiences.

Syllabus

  • Financial Services Cloud Basics
    • Get Started with Financial Services Cloud
    • Use Data to Get the Big Picture About Your Customers
    • Learn How Tableau CRM Makes You More Productive
  • Financial Services Cloud Customization
    • Find Your Way Around Financial Services Cloud
    • Optimize Home and Client Pages
    • Build Dashboards and Reports with Tableau CRM
  • Financial Services Cloud Data Modeling
    • Learn About the Financial Services Cloud Data Model
    • Work with Records
    • Create Object Relationships
    • Explore Financial Accounts and Other Objects
  • Intelligent Referrals and Scoring with Financial Services Cloud
    • Learn About Referrals
    • Get Started with Referrals in Your Org
    • Supercharge Cross-Team Collaboration
    • Track Referral Activity and Your Top Referrers
  • Financial Services Cloud Release Readiness
    • Understand the Financial Services Cloud Release Process
    • Test New Releases in a Sandbox
  • Experience Cloud Sites in Financial Services Cloud
    • Get Started with Experience Cloud
    • Create an Experience Cloud Site and Make It Secure
  • Action Plans in Financial Services Cloud
    • Learn About Action Plans
    • Prepare Your Org for Action Plans
    • Set Up Action Plans for Lightning Experience
    • Configure Business Hours, Working Days, and Roles
    • Take Action Plans for a Spin
    • Clone and Distribute Action Plan Templates
    • Set Up Action Plans in Partner Experience Cloud Sites

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