YoVDO

Empower Your Salesforce Users

Offered By: Salesforce via Trailhead

Tags

Salesforce Courses Survey Design Courses

Course Description

Overview

Learn effective strategies for driving end user adoption.
  • Learn how to support your Salesforce users and prepare them for success.
  • Discover tools for tracking end user adoption of Salesforce.
  • Gather insights from customers or employees with surveys.

Syllabus

  • User Training and Enablement
    • Communicate Your Training Goals
    • Develop a Training Plan
    • Build Your Training Library
    • Add Learning as Users Work
    • Encourage and Support Users
  • User Adoption Metrics
    • Measure Salesforce Usage
    • Track Business Outcomes
  • Survey Basics
    • Prepare for Your First Survey
    • Build Your Survey
    • Add Logic to Your Survey
    • Send Out and Track Your Survey

Tags

Related Courses

Intro to Point & Click App Development
Salesforce via Udacity
Customer Experience and Success Management with Salesforce
Coventry University via FutureLearn
Boosting Productivity through the Tech Stack
Salesforce via Coursera
Salesforce Sales Development Representative
Salesforce via Coursera
Customer Experience Management with Salesforce Training
Trailhead via FutureLearn