Divisional Performance Measurement: How to Achieve Operational Excellence

Most large companies are comprised of divisionalised structures. How does the performance of each sector contribute to achieving the company’s wider strategic goals?

Both financial and operational measures are important to business objectives. This course will introduce you to the different types of divisionalisation and methods of measuring performance.

You’ll learn how to evaluate and compare the performance of different divisions of a business in order to chart success and spot where improvements can be made.

You’ll find out how to make critical analyses of the roles and responsibilities of these different operating segments.

You’ll also design financial and operational performance measures to help you achieve these goals.

Discover how to achieve a balanced scorecard

The balanced scorecard (BSC) is one of the best-known performance metrics that an organisation can use. You’ll have the chance to learn all about this framework, and how it links a vision to strategic objectives, targets and initiatives in order to implement and manage strategy.

Learn how to calculate ROI

How does a company evaluate the efficiency of an investment or compare the efficiency of a number of different investments using ROI?

ROI is a useful tool for evaluating a various business opportunities: technology investments, marketing campaigns, business process projects and more.

You’ll find out how ROI is used to measure the profitability of investment centres, how to calculate return on investment, what represents a good return on investment, and the problems with ROI.

This course is designed for anyone looking to build their financial data analysis and interested in using data for business decision making.

It will be of particular interest to people in senior management and leadership roles who lack an accounting background, especially if you wish to learn the skills to help you make better decisions and advance your career.

You can enhance your learning experience by following related courses, designed by Coventry University:

• Financial Statements Unlocked: How to Understand Corporate Finance and Financial Management
• How to Master Financial Statements: Financial Ratio Analysis and Interpretation
• Break-Even Analysis Unlocked: How to Understand the Profit and Loss Statement
• How to Make Better Capital Investment Decisions and Recognise Investment Opportunities

• Introduction to divisionalisation
• Getting started
• Roles and responsibilities of operating segments
• Investment centres – return on investment
• Profit centres – residual income
• Summary and reflection
• Balanced scorecard
• Introduction to the balanced scorecard
• Perspectives of the balanced scorecard
• Closing thoughts