Dialogflow CX: Enable IVR Features for your Voice Agent

Offered By: Google via Google Cloud Skills Boost

Course Description

Overview

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Build a conversational agent that include IVR features that Dialogflow CX provides.

Syllabus

• GSP967
• Overview
• Prerequisites
• Setup and requirements
• Task 1. Create your Dialogflow CX agent
• Task 2. Restore the base Flight booker agent
• Task 3. Review the base Agent
• Task 4. Enable IVR features
• Task 5. Handling error scenarios
• Task 6. Add SSML support to your agent
• Task 7. Optional: Testing the agent with Dialogflow CX phone gateway
• Task 8. Set up a phone gateway
• Task 9. (Optional) Exporting your agent
• Congratulations!

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