Deploying Amazon Connect Chat

This course will help you understand how to enable chat in the routing profiles and contact flows of your Amazon Connect instance and through your customer web page. The course will step you through the process to deploy and test a chat demonstration with your Amazon Connect contact flows.

• Course level: Advanced
• Duration: 60 minutes

Activities

This course includes presentations, hands-on labs, and a final assessment.

Course objectives

In this course, you will learn to:

• Describe the Amazon Connect architecture solution.
• Set up the prerequisite environment in your contact flow.
• Create a website with a pre-built chat widget.
• Build the chat solution and connect to an Amazon Connect agent.

Intended audience

This course is intended for:

Technical professionals who work, or would like to work, with contact center technologies

Prerequisites

We recommend that attendees of this course have:

• Completed Amazon Connect Primer or Solutions Training for Partners - Amazon Connect (Technical)
• Familiarity with contact center requirements and technologies
• Familiarity with cloud computing concepts 

Course outline

This course covers the following topics:

• About This Course
• Architecture
• Prerequisites to Enable Chat
• Deploy the Chat Demo
• Test Amazon Connect Chat
• Test Your Understanding
• Conclusion