Marketing Analytics: Predicting Customer Churn in Python

Learn how to use Python to analyze customer churn and build a model to predict it.

Churn is when a customer stops doing business or ends a relationship with a company. It’s a common problem across a variety of industries, from telecommunications to cable TV to SaaS, and a company that can predict churn can take proactive action to retain valuable customers and get ahead of the competition. This course will provide you with a roadmap to create your own customer churn models. You’ll learn how to explore and visualize your data, prepare it for modeling, make predictions using machine learning, and communicate important, actionable insights to stakeholders. By the end of the course, you’ll become comfortable using the pandas library for data analysis and the scikit-learn library for machine learning.

• Exploratory Data Analysis
• Begin exploring the Telco Churn Dataset using pandas to compute summary statistics and Seaborn to create attractive visualizations.
• Preprocessing for Churn Modeling
• Having explored your data, it's now time to preprocess it and get it ready for machine learning. Learn the why, what, and how of preprocessing, including feature selection and feature engineering.
• Churn Prediction
• With your data preprocessed and ready for machine learning, it's time to predict churn! Learn how to build supervised learning machine models in Python using scikit-learn.
• Model Tuning
• Learn how to improve the performance of your models using hyperparameter tuning and gain a better understanding of the drivers of customer churn that you can take back to the business.