ITIL Foundations

This ITIL certification training provides baseline knowledge for IT service management practices.

Information Technology Infrastructure Library (ITIL) training, as well as the professional training available from Cybrary, can equip you with the knowledge and expertise to better manage the IT services of a business.

What Does the ITIL Certification Training Cover?

This course will prepare you to pass the ITIL Foundation certification exam, which is the first of five ITIL certifications (ITIL Foundation, ITIL Practitioner, ITIL Intermediate, ITIL Expert, and ITIL Master). You will have the opportunity to develop a solid understanding of the ITIL framework, service management, service strategy processes, service delivery, service operations core concepts, terminologies, and service management lifecycle.

This course will provide you with an understanding of how ITIL advanced to take preemptive actions on the operational process coming into the new digital era.

By the end of the ITIL Foundation course, you will understand how the ITIL framework is implemented in organizations' service management.You can positively shift operational processes and concepts by leveraging the knowledge learned throughout this course and higher-level ITIL courses. The framework focuses on adding value through the ITIL Service Value System (SVS). The SVS outlines how an organization’s multiple activities and components can work together, creating value through IT-enabled services.

Upon completion of the ITIL training, learners should be able to: Define and discuss the key concepts and principles of service management

• List and explain the business benefits of service strategy, design, and processes
• Know how to translate service management theory into practice and execution
• Get insight into various organizational design roles and operations
• Discuss criticality of understanding continual service improvement
• Learn the purpose of service transitions and change management processes
• Understand how to align IT with business requirements on the service management level

Who Should Take the ITIL Certification Training?

The ITIL Foundations course is intended for students who have previous exposure to these topics, such as IT Executives, IT Architects, Operation Managers, IT Planners, IT Professionals, and System Analysts.

The ITIL 4 Foundation credential is the most accepted entry-level ITIL certification available to IT professionals worldwide. As an IT professional, if you’re looking to provide value to your organization and put theory into practice by becoming an ITIL specialist or ITIL managing professional, this course is for you. Basic familiarity with ITIL principles is beneficial but not required.

What is Involved in the ITIL Certification Exam Prep?

In order to have a successful career in IT service management, you need to have a solid understanding of the best practices you should be implementing. The ITIL course from Cybrary will provide baseline knowledge on the following topics:

• Reducing costs and creating cost-effective products and services
• Increasing enhancements in processes
• Improving IT productivity
• Ensuring customer satisfaction

The ITIL course covers the five key phases of the ITIL model. You will learn about the purposes, goals, and values of each phase. The training will explain the relationship between the phase and processes.At the end of this course, you will be equipped with the knowledge and tools to make informed operational decisions and better guide an IT department in any organization.

This ITIL course from Cybrary qualifies you to receive 3.5 CEU/CPE hours, and you will receive a Certificate of Completion.

How is it Best to Learn ITIL?

One of the best things about taking advantage of the ITIL certification prep from Cybrary is that you have the ability to complete all of the lessons online. So long are the days of having to search for classes near your home. You no longer have to spend your evenings or weekends sitting in a classroom, losing precious time that could be spent with your family and friends. Cybrary gives you the freedom to complete the lessons whenever and wherever is most convenient for you.

How Long is the ITIL Online Training?

On average, most students complete the ITIL course in three hours. However, students have the flexibility to go at their own pace and complete the course as they see fit. How Difficult is the ITIL Certification Course? This course has been specifically designed for beginners. Cybrary has developed an effective ITIL certification training that IT industry newcomers can successfully complete.

How Do I Know This is the Best ITIL Training for Me?

If you are looking for an affordable ITIL course for beginners that you can complete at your own pace, you have come to the right place. Cybrary offers ITIL certification prep that can be completed online. Whether you are in school, working full-time, or simply looking to pick up some new skills, this option is both convenient and affordable.

Where is Software Development in ITIL?

At first glance, software development and the management of the SDLC (software development lifecycle) may not seem related to ITIL. However, the two approaches can even be considered two sides of the same coin.

The aim of the SDLC process is product-related. Its goal is to create a product that is high-quality, effective, and cost-efficient. The goal of the ITIL service lifecycle is to provide best practices for IT service management (ITSM). It focuses on helping align the needs of an organization with IT services.

Organizations need both approaches. Without ITIL and SDLC integration, businesses are more likely to experience issues like bottlenecks, unavailable resources when development requires them, and the collection of inaccurate information.

Learning ITIL with this online course will prepare you for the ITIL Foundation exam, which in turn prepares you to meet your organizations' project management needs as ITIL certified professionals.

How Do I Get ITIL Certified?

At the conclusion of your ITIL certification prep, you must take one exam in order to earn the official certification. The exam consists of 40 questions, and you need to score at least 65 percent to pass. The exam can be taken at any Pearson VUE or Prometric testing center around the globe.

ITIL is a registered trademark of AXELOS.

• Course Introduction
• Course Introduction
• Introduction to ITIL
• Service Management and Strategy
• Service Management as a Practice
• Process Relationships
• Service Strategy
• Service Strategy Processes
• Business Relationship Management
• Service Level Management
• Service Level Management (SLM)
• Service Level Concepts
• Service Transition and Change Management Processes
• Service Transition Process
• Knowledge Management (KM)
• Service Design and Roles
• Service Design
• Service Design Roles
• Additional Service Design Processes
• Service Catalog
• Availability Management Process
• Information Security Management
• Supplier Management Process
• Capacity Management Process
• IT Service Continuity Management
• Design Coordination Process
• Service Operations
• The Service Operation Lifecycle Stage
• Function of the Service Desk
• Service Operations Processes
• Additional Service Operations Processes
• Understanding Continual Service Improvements (CSI)
• Understanding Continual Service Improvement
• The Importance of Baselines