YoVDO

Customer Journey Maps with IoT Touchpoints in Miro

Offered By: Coursera Project Network via Coursera

Tags

Miro Courses Design Thinking Courses User Interface Design Courses Customer Journey Mapping Courses

Course Description

Overview

By the end of this project, you will be able to create a customer journey map that includes touchpoints from the internet (IoT). When customer journey maps include IoT touchpoints, they enable businesses to understand the holistic customer experience by considering their user experience (UX) and when user interface (UX) design may influence that experience. To identify IoT touchpoints with customer journey maps, you will gain hands-on experience applying design thinking, user interface knowledge, and context from each step of the customer journey in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

Syllabus

  • Customer Journey Maps with IoT Touchpoints in Miro
    • By the end of this project, you will be able to create a customer journey map that includes touchpoints from the internet (IoT). When customer journey maps include IoT touchpoints, they enable businesses to understand the holistic customer experience by considering their user experience (UX) and when user interface (UX) design may influence that experience.

Taught by

Tricia Bagley

Related Courses

Agile Project: Product Prototype Touchpoint Analysis in Miro
Coursera Project Network via Coursera Branding and Customer Experience
IE Business School via Coursera Build a CDP Data Strategy
Salesforce via Trailhead Build a Customer Journey Map with UXPressia
Coursera Community Project Network via Coursera Create a services customer satisfaction process
Coursera Project Network via Coursera