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Grow Faster with CRM

Offered By: Salesforce via Trailhead

Tags

Salesforce Courses Business Growth Courses Marketing Cloud Courses Service Cloud Courses

Course Description

Overview

Discover Salesforce CRM and how sales, service, and marketing can help your business.
  • Learn how to use customer relationship management (CRM) software to grow your business.
  • Grow your business, boost productivity, and make smart decisions with Sales Cloud.
  • Supercharge your agents with omni-channel tools and an intelligent service platform.
  • Explore our powerful suite of products and start building your digital marketing strategy.

Syllabus

  • Salesforce CRM
    • Get Started with Salesforce CRM
    • Navigate Around
  • Sales Cloud Basics
    • Get to Know Sales Cloud
    • Grow Your Business with Sales Cloud
    • Measure Sales Metrics that Matter
    • Learn About the Salesforce Platform Advantage
  • Service Cloud Basics
    • Get to Know the Service Cloud Platform
    • Resolve Cases Faster
    • Deliver Omnichannel Service
    • Learn About the Salesforce Platform Advantage
  • Marketing Cloud Basics
    • Get Started with Marketing Cloud
    • Learn About Marketing Cloud and the Customer Success Platform
    • Get the Most Out of Marketing Cloud

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