Crisis Response Management

In this course, we’ll explore stages of crisis and how managers and leaders can affect business turn-around after a crisis through decision making, stakeholder management and rebuilding trust.

This e-lesson adopts a 7-step pedagogy design which is balanced between theory and praxis.

• Inspire – Faculty videos on topics that are critical
• Empower – Share your thoughts and point of view with other learners on the discussion forum
• Self-assess & measure – a few self-assessments and exercises to introspect and find out where you are
• Learn fast – Quick wins by transferability of the learning back to work place
• Immerse – Further your knowledge and expertise through readings and discussions
• Customize – Use the framework, templates and worksheets to create and retain for your business
• Application – Action tips, Essentials and best practices from across domains

Join this course and develop ‘ stand-out’ leadership behaviors and traits will help you tide over crisis that can come your way.

Program coverage

• What is a crisis?
• Internal & External causes of crisis
• How to avoid and where to start after a crisis hits your business
• Two leadership disciplines to master
• Sustaining business performance during a crisis
• Stakeholder analysis: Managing key relationships affected by your company’s crisis and re-building trust
• Communications: Strategic messaging during crisis and managing the media
• Creating opportunity: Transitioning from reactive crisis management behaviors to proactive crisis leadership