YoVDO

Create a Customer Service Survey in Microsoft Forms

Offered By: Coursera Project Network via Coursera

Tags

Microsoft Office 365 Courses Customer Service Courses Data Interpretation Courses Survey Design Courses Microsoft Forms Courses

Course Description

Overview

Customer service surveys are often used by businesses to gain insights into how their customers perceive their business, service, or product. Microsoft Forms is a free online program that offers all of the tools needed to create and disseminate professional, high-quality surveys. Customer Service Surveys can be sent out to an audience in numerous ways, and the responses can be invaluable resources to business owners and managers to make important business decisions. Learners in this guided project will learn how to prepare for creating a customer service survey by outlining goals and an audience. Then, they will learn how to create all of the basic and advanced question types offered by Microsoft Forms to gather a variety of information from customers. Learners will then discover how to finalize and send the survey, and finally how to interpret the responses they receive.

Syllabus

  • Project Overview
    • By the end of this project, you will create a customer service survey by outlining goals and an audience in Microsoft Forms. Then, you will learn how to create all of the basic and advanced question types to gather a variety of information from customers. You will also discover how to finalize and send the survey, and finally how to interpret the responses you receive.

Taught by

Lindsey Dumser

Related Courses

Introduction to Statistics: Descriptive Statistics
University of California, Berkeley via edX
Analytical Chemistry / Instrumental Analysis
Rice University via Coursera
Estadística para investigadores: Todo lo que siempre quiso saber
Universidad de Salamanca via Miríadax
Valoración de futbolistas
Universitat Politècnica de València via UPV [X]
Configuring the World, part 1: Comparative Political Economy
Leiden University via Coursera