YoVDO

Create a services customer satisfaction process

Offered By: Coursera Project Network via Coursera

Tags

Customer Service Courses Customer Satisfaction Courses Customer Journey Mapping Courses

Course Description

Overview

In this 1-hour long project-based course, you will learn how to map your customer interactions, align marketing and service opportunities, design a process for achieving and measuring customer satisfaction. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

Syllabus

  • Project Overview
    • In this course, you will learn how to map your customer interactions, align marketing and service opportunities, design a process for achieving and measuring customer satisfaction.

Taught by

Angelo Paolillo

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