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Amazon Connect Conversational Interfaces Fundamentals

Offered By: Amazon Web Services via Coursera

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Course Description

Overview

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With Amazon Connect, you can build conversational interfaces so users can interact using natural language through speech or text. In this course, you will learn the benefits, typical use cases, and core concepts of Amazon Connect conversational interfaces. You will explore real-world implementation scenarios and identify the key considerations to provide natural, human-like, interactive experiences for customers across multiple channels.

Syllabus

  • Amazon Connect Conversational Interfaces Fundamentals
    • With Amazon Connect, you can build conversational interfaces so users can interact using natural language through speech or text. In this course, you will learn the benefits, typical use cases, and core concepts of Amazon Connect conversational interfaces. You will explore real-world implementation scenarios and identify the key considerations to provide natural, human-like, interactive experiences for customers across multiple channels.

Taught by

AWS Instructor

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