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Amazon Connect Console Fundamentals

Offered By: Amazon Web Services via Coursera

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Amazon Connect Courses Customer Service Courses User Interface Design Courses

Course Description

Overview

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The self-service graphical interface in Amazon Connect makes it convenient for non-technical users to design contact flows, manage agents, and track performance metrics. This course will introduce you to the Amazon Connect console.

Syllabus

  • Amazon Connect Console Fundamentals
    • The self-service graphical interface in Amazon Connect makes it convenient for non-technical users to design contact flows, manage agents, and track performance metrics. This course will introduce you to the Amazon Connect console.

Taught by

AWS Instructor

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