Communication and Interpersonal Skills at Work

Discover useful communication strategies for the workplace

Whether we communicate from behind a screen or face to face, strong interpersonal skills allow us to share ideas, points of view, expertise, and information effectively.

On this course, you’ll discover the best communication strategies for effective workplace collaboration, and reflect on your own personal communication style.

You’ll learn the importance of matching your communication style with your work and project goals and learn how to manage and control challenging conversations.

Featured in the UK government’s The Skills Toolkit collection.

This course is designed for people who have digital skills but would like to build confidence in using digital technology in the workplace.

This may include those studying for A-levels, those who have a degree, or those who want to improve their career prospects.

The course will also be useful for anyone in employment who wants to boost their digital skills or anyone returning to the workplace who’d like to gain confidence in how working practices have evolved.

You might also be interested in the other courses in the Digital Skills for the Workplace collection from the University of Leeds and the Institute of Coding.

• Know yourself
• Welcome
• Personal style
• Communication platforms
• Your approach to communication
• Summary
• Be yourself when communicating in the workplace
• Welcome to Week 2
• Communicating at work
• Managing challenging conversations
• Demonstrating your communication skills
• Summary