Microsoft Dynamics 365 Fundamentals

Discover the power of Microsoft Dynamics 365

Using powerful cloud-based applications such as MS Dynamics 365, you can equip your organisation with the digital tools needed to remain competitive.

During this three-week course, you’ll delve into the uses of MS Dynamics 365 and how it can help you refine your business processes through a modern business application.

You’ll also discover how to improve your organisation’s goals and objectives through added flexibility, allowing you to adopt technology easily for your business processes.

Learn the digital tools to enhance your businesses processes

You’ll explore the functionality of each application in MS Dynamics 365, and use real-world business scenarios to demonstrate the key functionality and the business processes they enable. Through MS Dynamics 365 business applications, you’ll learn how to optimise operations, transform your products and services, reduce costs, and accelerate growth.

The application also helps with people interaction. You’ll learn how to empower employees and use the Customer Engagement application to help build positive and engaging relationships with your customers.

Understand cloud concepts using Microsoft Azure

You’ll gain a high-level understanding of cloud concepts and be introduced to Microsoft Azure, a cloud computing service to help you manage deployments and releases, creating a more agile approach within your organisation.

By the end of the course, you’ll have gained skills to improve your role as Sales Functional Consultant. You’ll feel comfortable and have everything you need to get started with MS Dynamics 365 and streamline your business processes.

This course will suit you if you work in customer engagement, unified operations, marketing, commerce, and human resources. This will also help any organisation looking to use MS Dynamics 365 to improve processes.

If you want to explore this subject further, you may also be interested in these courses from the same provider:

• Dynamics 365: Using Power Platform Applications
• Dynamics 365: Working with Power Platform Automation
• Dynamics 365: Implementing Power Platform Integrations
• Dynamics 365: Testing and Deploying Power Platform Applications
• Dynamics 365: Customer Engagement for Sales

• Course Introduction
• About this Course
• Dynamics 365 Business Applications
• Dynamics 365 Sales
• Dynamics 365 Marketing
• Dynamics 365 Customer Service
• Dynamics 365 Field Service
• Wrapping Up the Week
• Unified Operations Applications
• Dynamics 365 Project Service Automation
• Unified Operations Applications
• Dynamics 365 Business Central
• The Power Platform
• Power Platform Applications
• Wrapping Up the Week
• Cloud Services
• Cloud Services
• Knowledge Check: Cloud Services
• Deployments and Releases
• Security
• Knowledge Check: Managing Deployments and Releases
• Getting Started with Dynamics 365
• Knowledge Check: Getting Started with Dynamics 365
• Wrapping Up the Course