Chime User Best Practices

In this course, Amazon Chime users will learn how to make the most of this communications service for remote meetings, chat, and business calls. Best practices and tips will also help Amazon Web Services (AWS) users to maximize their user experience with Amazon Chime―especially for customer engagement.

Intended Audience

This course is intended for:

• All roles in AWS

Learning Objectives

In this course, you will learn how to:

• Maximize the operational capabilities of Amazon Chime to schedule, launch, and host exceptional remote meetings
• Apply best practices and tips to create great user experiences for your customers, partners, and fellow employees

Prerequisites

We recommend that attendees of this course have the following prerequisites:

• None

Delivery Method

This course is delivered through:

• Video

Duration

1 hour

Course Outline

This course covers the following concepts:

Module One [Digital courses]

• What is Amazon Chime, and how will it make my (work) life better?

Module Two

• Operating Amazon Chime
  • Business chat/chat rooms
  • Hosting meetings
  • Attending meetings
  • With voice
  • With video
  • Sharing content
• Clients
  • Desktop
  • Mobile devices

Module Three

• Best practices and tips
  • Be aware of the far end
  • Audio discipline
  • Optimizing video
  • Screen sharing
  • Network considerations
  • On Wi-Fi
  • On mobile/LTE networks

Resources

• Where to get more information
• How to report a case