YoVDO

Customer Service

Offered By: Chaffey College via California Community Colleges System

Tags

Customer Service Courses Relationship Building Courses Stakeholder Management Courses Organizational Culture Courses Conflict Management Courses Customer Satisfaction Courses

Course Description

Overview

Fundamentals of customer service in organizations. Topics include effective communication and transfer of tacit knowledge between an organization and its stakeholders, conflict management, creating a culture of service, increasing customer satisfaction, and building and expanding long-lasting relationships.

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