Customer Service
Offered By: Chaffey College via California Community Colleges System
Course Description
Overview
Fundamentals of customer service in organizations. Topics include effective communication and transfer of tacit knowledge between an organization and its stakeholders, conflict management, creating a culture of service, increasing customer satisfaction, and building and expanding long-lasting relationships.
Related Courses
A Business Journey with Caffeine CafeTaylor's University via OpenLearning Understanding Customer Experience
Karlstad University via Independent 中级商务汉语 - 入职与营销篇 | Intermediate Business Chinese - Recruitment and Marketing
Peking University via edX 中级商务汉语（入职与营销篇）
Peking University via Coursera Experience SAP Hybris Solutions
SAP Learning