Virtual Agent Development in Dialogflow CX for Citizen Devs

Welcome to "CCAI Virtual Agent Development in Dialogflow CX for Citizen Developers", the second course in the "Customer Experiences with Contact Center AI" series.

In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.

This is an intermediate course, intended for learners with the following types of roles:
• Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows.
• Citizen developers: Creates new business applications for consumption by others using high level development and runtime environments.
• Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

Prerequisite: Before taking this course, learners should have completed the "CCAI Conversational Design Fundamentals" course.

• Course Overview
• Introduction to course
• Fundamentals of building conversations with Dialogflow CX
• In this module, you'll be introduced to the objects, tools, and methods to get your basic virtual agent up and running.
• Scaling with standalone flows
• Create separate flows.
• Using route groups for reusable routes
• Using route groups to make reusable routes and simplify maintenance.
• Course Review
• Course review