Sell Everywhere with Commerce Cloud
Offered By: Salesforce via Trailhead
Course Description
Overview
Optimize the buying and selling experience to delight your customers across all channels.
- Give customers a seamless commerce experience that integrates with your backend systems.
- Learn how you can sell, recommend, and manage merchandise with these powerful features.
- Transform your ecommerce website and customer experience with Salesforce B2B Commerce.
- Review the past year's holiday season to strategize your promotions for next year.
- Unify your service and marketing experience with the Salesforce Customer Success Platform.
- Learn to manage, fulfill, and service orders at scale with Salesforce Order Management.
Syllabus
- Commerce Cloud Basics
- Get Started with Commerce Cloud
- Get to Know Trends in Retail and Ecommerce
- Commerce Cloud Features
- Learn About B2C Commerce
- Learn About Einstein for Commerce
- Learn About B2B Commerce
- Salesforce B2B Commerce Basics
- Get Started with B2B Commerce
- Know the Trends That Shape Your B2B Commerce Investment
- Understand How CRM Powers B2B Commerce
- Explore B2B Commerce on Lightning Experience
- Holiday Promotions Planning with Salesforce B2C Commerce
- Learn Lessons From Last Year
- Strategize Holiday Promotions
- Make Gifting Easy
- Promote Alternate Purchase Methods
- Check for Holiday Readiness
- Commerce Cloud and the Customer Success Platform
- Get Started with Unified Commerce
- Connect Marketing and Commerce
- Connect Customer Service
- Salesforce Order Management
- Get Started with Salesforce Order Management
- Explore the Order Management Console
- Use Order Summaries to Manage Orders
- Streamline Order Fulfillment and Payment Processing
- Implement Distributed Order Management
- Connect B2C Commerce, B2B Commerce, and Service Cloud
Tags
Related Courses
Understanding Customer ExperienceKarlstad University via Independent Brand Management: Aligning Business, Brand and Behaviour
University of London International Programmes via Coursera 服務模式的體驗、設計與創新:從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points)
National Taiwan University via Coursera Reimagine Customer Experience with SAP C/4HANA
SAP Learning Branding and Customer Experience
IE Business School via Coursera