Sell Everywhere with Commerce Cloud
Offered By: Salesforce via Trailhead
Course Description
Overview
Optimize the buying and selling experience to delight your customers across all channels.
- Give customers a seamless commerce experience that integrates with your backend systems.
- Learn how you can sell, recommend, and manage merchandise with these powerful features.
- Transform your ecommerce website and customer experience with Salesforce B2B Commerce.
- Review the past year's holiday season to strategize your promotions for next year.
- Unify your service and marketing experience with the Salesforce Customer Success Platform.
- Learn to manage, fulfill, and service orders at scale with Salesforce Order Management.
Syllabus
- Commerce Cloud Basics
- Get Started with Commerce Cloud
- Get to Know Trends in Retail and Ecommerce
- Commerce Cloud Features
- Learn About B2C Commerce
- Learn About Einstein for Commerce
- Learn About B2B Commerce
- Salesforce B2B Commerce Basics
- Get Started with B2B Commerce
- Know the Trends That Shape Your B2B Commerce Investment
- Understand How CRM Powers B2B Commerce
- Explore B2B Commerce on Lightning Experience
- Holiday Promotions Planning with Salesforce B2C Commerce
- Learn Lessons From Last Year
- Strategize Holiday Promotions
- Make Gifting Easy
- Promote Alternate Purchase Methods
- Check for Holiday Readiness
- Commerce Cloud and the Customer Success Platform
- Get Started with Unified Commerce
- Connect Marketing and Commerce
- Connect Customer Service
- Salesforce Order Management
- Get Started with Salesforce Order Management
- Explore the Order Management Console
- Use Order Summaries to Manage Orders
- Streamline Order Fulfillment and Payment Processing
- Implement Distributed Order Management
- Connect B2C Commerce, B2B Commerce, and Service Cloud
Tags
Related Courses
Intro to Point & Click App DevelopmentSalesforce via Udacity Customer Experience and Success Management with Salesforce
Coventry University via FutureLearn Boosting Productivity through the Tech Stack
Salesforce via Coursera Salesforce Sales Development Representative
Salesforce via Coursera Customer Experience Management with Salesforce Training
Trailhead via FutureLearn