YoVDO

Introduction to Connected Strategy

Offered By: Wharton School of the University of Pennsylvania via edX

Tags

Strategic Management Courses Innovation Courses Business Models Courses Value Proposition Courses Customer Experience Courses Peer-to-Peer Network Courses

Course Description

Overview

In this course, you’ll learn how technology has enabled firms to fundamentally change how they connectwith their customers. Professors Christian Terwiesch and Nicolaj Siggelkow of the Wharton School havedesigned this course to help you explore the impact of connected strategies and business opportunitiesassociated with those strategies. Through study and analysis of both the innovation framework andvalue proposition, you’ll learn how Connected Customer Experience and the Connected Delivery Modelscan be utilized in a myriad of industry and business models. You’ll also explore different types ofconnected customers/producers and examples of connected strategy and evaluate existing technologiesthat can inform the design of connected relationships. By the end of this course, you’ll be able toidentify different types of connected strategies and opportunities in a variety of business models so youcan employ best practices and achieve success within your organization.


Syllabus

MODULE 1

- Disruption in Sleep Medicine
- Three Horizons of Innovation
- Introduction to the Connected Strategy Framework
- The Magic of Connectivity: Disney
- Connected Strategy Framework: 2 Case Studies
- Connected Relationships and Connected Delivery Model
- The Fundamental Promise of Connected Strategies
- Value and Value Proposition
- The Efficiency Frontier

MODULE 2

- Five Different Customer Experiences
- Connected Customer Experience Example
- The Customer Journey
- Repeat to Push Out the Frontier
- Repeat and Competitive Advantage
- Four Levels of Customization

MODULE 3

- The Connected Producer
- The Connected Retailer, The Connected Market Maker, and the Crowd Orchestrator
- Peer to Peer Network Creators
- The Connected Strategy Matrix
- The Connected Toothbrush
- The Revenue Model: 5 Principles

MODULE 4

- Deconstructing Your Connected Strategy
- Classification Trees and Selection Tables
- Bottom-Up Innovation
- Why Talk About Disruption
- The Case of Imaging
- The Innovators Dilemma
- Connectivity and Disruption
- ConnectedStrategy Conclusion


Taught by

Nicolaj Siggelkow and Christian Terwiesch

Tags

Related Courses

Innovation Strategy with Goldman Sachs 10,000 Women
Goldman Sachs via Coursera
Gestión ágil de proyectos
The Pontificia Universidad Javeriana via edX
Agile Innovation and Problem Solving Skills
University System of Maryland via edX
AI, Business & the Future of Work
Lund University via Coursera
AI Concepts and Strategy
Rutgers University via Coursera