YoVDO

Effective Communication for Today's Leader

Offered By: Tecnológico de Monterrey via edX

Tags

Communication Skills Courses Management & Leadership Courses Leadership Courses Assertive Communication Courses GROW Model Courses

Course Description

Overview

Interpersonal communication is one of the most important management skills: everyday we relate with our bosses, collaborators, customers and colleagues.

Being a good communicator is synonym to being a good leader.

Interpersonal and group communication helps us to create better business environments, and therefore, to have better results.


Syllabus

Topic 1. Human communication levels

1.1 Concept and communication levels

1.2 Communication skills

Topic 2. Assertive communication

2.1 Differences between aggressiveness, non- assertiveness, and assertiveness

2.2 A technique for planning our communication: the DESC Script

Topic 3. Empathetic listening

3.1 Listening levels: hearing, listening, and empathizing

3.2 The technique of empathetic listening: typical responses vs. empathetic responses

Topic 4. Performance feedback

4.1 Recognizing good and bad performance

4.2 The GROW Model: steps for conducting a feedback session


Taught by

Carlos Alberto Tena Sánchez

Tags

Related Courses

International Organizations Management
University of Geneva via Coursera
Creativity, Innovation and Transformation
Pennsylvania State University via Coursera
Critical Perspectives on Management
IE Business School via Coursera
Introduction to Management
The University of Oklahoma via Janux
ABC de la Gestion de Projet
École Centrale de Lille via Canvas Network