Effective Communication for Today's Leader
Offered By: Tecnológico de Monterrey via edX
Course Description
Overview
Interpersonal communication is one of the most important management skills: everyday we relate with our bosses, collaborators, customers and colleagues.
Being a good communicator is synonym to being a good leader.
Interpersonal and group communication helps us to create better business environments, and therefore, to have better results.
Syllabus
Topic 1. Human communication levels
1.1 Concept and communication levels
1.2 Communication skills
Topic 2. Assertive communication
2.1 Differences between aggressiveness, non- assertiveness, and assertiveness
2.2 A technique for planning our communication: the DESC Script
Topic 3. Empathetic listening
3.1 Listening levels: hearing, listening, and empathizing
3.2 The technique of empathetic listening: typical responses vs. empathetic responses
Topic 4. Performance feedback
4.1 Recognizing good and bad performance
4.2 The GROW Model: steps for conducting a feedback session
Taught by
Carlos Alberto Tena Sánchez
Tags
Related Courses
International Organizations ManagementUniversity of Geneva via Coursera Creativity, Innovation and Transformation
Pennsylvania State University via Coursera Critical Perspectives on Management
IE Business School via Coursera Introduction to Management
The University of Oklahoma via Janux ABC de la Gestion de Projet
École Centrale de Lille via Canvas Network